Enterprise Rent-A-Car is Alright with Me

Posted on January 10, 2009. Filed under: Uncategorized | Tags: |

I received a call from Martin Plush, a District Manager, at Enterprise Rent-A-Car.  He was really apologetic about my extended wait on Tuesday.  He even offered to compensate an entire week’s rental for me.  Now, that’s customer service.  What makes his offer truly great is that my extended wait was not their fault.  It was State Farm’s fault, but Enterprise is making up for it.

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State Farm Insurance & Enterprise Rent-A-Car – Ugh!

Posted on January 8, 2009. Filed under: From the Legal Police | Tags: , |

Yesterday, I had the most frustrating experience with State Farm Insurance and Enterprise Rent-A-Car on 7001 S. Western. 

I took my car to the repair shop a little after 9:30 a.m.  All of the paperwork was complete so I didn’t have to do anything except sign on a couple lines and wait for a ride to Enterprise.  The young lady came a little after 10:00, picked up one more person, and took us to Enterprise.  Do you know I waited for a little over an hour for a car because the people at State Farm did not do what they were supposed to do on last Friday?

State Farm is the insurance provider of the owner of the vehicle that hit my car.  I received a call from them on Friday notifying me that repair for my ride was approved and I could take it in.  After confirming the repair shop and assuring me that my car rental was approved, the representative told me that everything was taken care of.  That was a great way to start the weekend.

My experience was altogether different.  When I got to Enterprise, I didn’t have any paperwork on me (that was really smart) and Doneshea, the young lady helping me, did not have record of my claim.  Great!  She called the repair company for the claim number which was easy enough.  She then called State Farm and spoke to Mark.  He was supposed to call her back right away which didn’t happen.  And wouldn’t you know that the place got really busy all of a sudden!  When we got to Enterprise, there was only one person ahead of me!  So, I sat there patiently while the three employees handled all of the customers that came in.  (Sometimes I wish I was a whiner and complainer like a lot of people.  However, their actions seldom yield any good results.)

Eventually, patience ran out.  At around 11:30, I asked Donesha if she could get me outta there by 12:00.  She said yes.  Mark from State Farm had not returned her call.  In her best efforts to help me out, she made a few phone calls.  I appreciate her for all of her help, but I was NOT happy.  I was really upset when I found out that a $100 security deposit was required.  WHAT?  No one said anything to me about spending any money!  That should have been communicated.

So, I got home and called State Farm.  The representative told me that my paper work was not processed on Friday like it should have been.  Had things been done correctly, State Farm would have sent the paperwork to Enterprise and I would have driven out waaaaaaaaaaaaay before the hour-and-a-half I spent in the place.   I did drive out of there a little after 12:00.  And get this, one of the salespeople told me that they had upgraded the car for my wait.  Puleeze!  They gave me the ugly Chevy HHR because it was the only car available at that time!

Ok, that is the end of my whine and moan session.  Thanks for listening.

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