State Farm Insurance & Enterprise Rent-A-Car – Ugh!

Posted on January 8, 2009. Filed under: From the Legal Police | Tags: , |

Yesterday, I had the most frustrating experience with State Farm Insurance and Enterprise Rent-A-Car on 7001 S. Western. 

I took my car to the repair shop a little after 9:30 a.m.  All of the paperwork was complete so I didn’t have to do anything except sign on a couple lines and wait for a ride to Enterprise.  The young lady came a little after 10:00, picked up one more person, and took us to Enterprise.  Do you know I waited for a little over an hour for a car because the people at State Farm did not do what they were supposed to do on last Friday?

State Farm is the insurance provider of the owner of the vehicle that hit my car.  I received a call from them on Friday notifying me that repair for my ride was approved and I could take it in.  After confirming the repair shop and assuring me that my car rental was approved, the representative told me that everything was taken care of.  That was a great way to start the weekend.

My experience was altogether different.  When I got to Enterprise, I didn’t have any paperwork on me (that was really smart) and Doneshea, the young lady helping me, did not have record of my claim.  Great!  She called the repair company for the claim number which was easy enough.  She then called State Farm and spoke to Mark.  He was supposed to call her back right away which didn’t happen.  And wouldn’t you know that the place got really busy all of a sudden!  When we got to Enterprise, there was only one person ahead of me!  So, I sat there patiently while the three employees handled all of the customers that came in.  (Sometimes I wish I was a whiner and complainer like a lot of people.  However, their actions seldom yield any good results.)

Eventually, patience ran out.  At around 11:30, I asked Donesha if she could get me outta there by 12:00.  She said yes.  Mark from State Farm had not returned her call.  In her best efforts to help me out, she made a few phone calls.  I appreciate her for all of her help, but I was NOT happy.  I was really upset when I found out that a $100 security deposit was required.  WHAT?  No one said anything to me about spending any money!  That should have been communicated.

So, I got home and called State Farm.  The representative told me that my paper work was not processed on Friday like it should have been.  Had things been done correctly, State Farm would have sent the paperwork to Enterprise and I would have driven out waaaaaaaaaaaaay before the hour-and-a-half I spent in the place.   I did drive out of there a little after 12:00.  And get this, one of the salespeople told me that they had upgraded the car for my wait.  Puleeze!  They gave me the ugly Chevy HHR because it was the only car available at that time!

Ok, that is the end of my whine and moan session.  Thanks for listening.


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3 Responses to “State Farm Insurance & Enterprise Rent-A-Car – Ugh!”

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I would like to start off my comment as your an idiot. They are giving you a $20,000 vehicle and you dont think they are going to take a measily $100 hold on your card. Its not a deposit, it shows on your statement as a pending transaction that is never taken out. State Farm also messed up by not sending in your information which means that Enterprise doesnt get paid until they do. Now it isnt Enterprise’s fault that you got into the accident and that State Farm didnt file the claim with them. And the HHR is a free upgrade, cuz your cheap policy probably pays for a Chevy Aveo(Economy and that HHR is a full size), i dare you to look one of those up, how would you like to drive with manual everything and no cd player. Now all of this seems like it could have been handled if you just had called Enterprise yourself after getting off with the repair shop and had a 2 minute conversation with them to confirm the reservation, which they didnt have but could have easily made for you! Stop complaining and stop blaming others because you are ignorant and couldnt think of any solutions. BTW I quit my position at Enterprise, because i had to listen to morans like you complain for 50 hours a week. Oh and you are a complainer and whiner, just for putting this up.

To call someone an idiot or a moron are strong words when you don’t know the entire story. I was inconvenienced in this entire situation. My car was hit by someone not paying attention. So, it wasn’t my fault that I was in an accident. Secondly, the Allstate representative assured me that the car repair and rental were taken care of. I took the agent at his word. I will confirm both in the future. The $100 was not the issue. The HHR was not the issue. The lack of communication throughout the process was the real issue. Allstate was supposed to contact Enterprise. Enterprise was supposed to contact me about the rental. None of that happened.

I am pleased to let you know that I am NOT one of the reasons why you quit your job at Enterprise. I waited patiently until 11:45 which was over an hour. I didn’t say a word. I just watched all the other people come and go as I waited. And because I didn’t say anything then, my frustrations are posted on my blog now. So, if you think I am whining and complaining – Good. Look out for my next post.

u r so right!!! state farm gives our the ugliest rentals ever. i drive a benz and they loaned me some freakin grandpa chevy something!!! they took forever so i switched insurances!!

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